West Monroe Partners Adds Enhanced Offerings to Managed Services Practices
Recently our Managed Services practice announced that we have extended our capabilities to provide support for Microsoft SharePoint, disaster recovery programs, and software asset management. The...
View ArticleAchieving the Agile Business – Part 1
How many times have we heard, speed is everything? We must move quickly to identify new market opportunities, bring new products to market, adapt to competitive pressure, differentiate our business,...
View Article“Smooth” Optimization
I LOVE smoothies! Delicious treats for those with seemingly healthy habits, and an alternative to milkshakes for those with a sweet-tooth like myself. And where do we all get them? Most likely Jamba...
View ArticleContact Center Transformation: From Strategy to Inception
West Monroe Partner’s High Performance Contact Center team recently conducted a half-day workshop at the ICMI Contact Center Demo and Conference in Chicago. We demonstrated how you can transform your...
View ArticleHow to Make the Most of a Bad Customer Experience
Here at West Monroe, we talk a lot about the “customer experience” – how businesses attract and retain their most valuable customers. The way in which a company handles a negative customer experience...
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